Digital

Video 1: Design and Digital Experience
Connect every moment - Design and Digital Experience careers in the Coles eCommerce team

Ben: We have the opportunity to really immerse ourselves in the work that we completely, and from the very beginning, take ownership and drive the initiatives that we work on. I hadn't worked for a really big corporate before. I had preconceived notions about the big corporate world you know, employees sometimes becoming more numbers than actual people and it's just not really how the company operates. People were really prioritised and the culture was just really amazing. My role mainly focuses on the e-commerce space and recently have been focusing on optimizing the online checkout experience for customers. We have a whole bunch of different teams that are experts in what they do. We work really closely together to deliver, you know, a single vision user experience, whether it be the app or our multiple websites or you know even bricks and mortar stores. We're trying to as much as possible consolidate what our customers experience across all of those channels. Being able to look at the things that I’ve done that actually reach millions of people that choose to shop groceries online is really amazing. I think the impacts that the work that we do makes to that many Australians is hugely exciting part of what we do. There's definitely a place for you, no matter what kind of role that you're looking for. It's a huge company that offers so much to any individual looking to break into e-Commerce. My name is Ben and I am a Senior Product Designer here at Coles.

Video 2: Analytics and Optimisation
Connect every moment - Analytics & Optimisation careers in the Coles eCommerce team

Stefan: If you've got three spheres in a Venn Diagram, one is like working for a cool brand, working for a company that's looking at innovation and also working with great people. Kind of in the middle is where I feel I'm sitting right now and that's awesome. My job is to really help improve the overall Coles online experience using a test and learn methodology. I just really enjoy solving complex problems. So we optimise, we personalise and we experiment. If we see ourselves as actually service providers and we're providing a utility for Australians to go and improve the way they live their life that's what I think is actually really valuable what we do. Instead of them needing to carve out an hour in their day to walk the aisles, find groceries. Let's provide a really solid e-Comm experience, and they then have unlocked. An hour or two hours in a day to do things that are more meaningful. It's actually really liberating to feel like I have trust placed in my capabilities. It's a high profile website. But I feel like I have absolute ownership over the decisions I can make to help my peers, Product Managers, and the end experience for our customers. To be able to purchase online. I would say anyone that thinks that Coles and digital first don't go together, come here and have your mind changed. What we're doing here is trying to pursue innovation in the digital space and do so in really radical ways at times. It's definitely kind of smashed a paradigm in my mind around what does meaningful work look like, and it's got nothing to do with kind of glitz and glam. It's actually do with solving cool problems and actually helping people find value in something that they engage with every day. My name is Stefan Rodricks and I’m a Digital Optimisation Specialist.

Video 3: Delivery
Connect every moment - Delivery careers in the Coles eCommerce team

Sheena: I love to manage things, and I like to lead people. I can carve pathways, yes, sometimes to very ambitious destinations, but the best part is we are on this journey together. Coles does Care. I can make a difference not just a difference to the company, but at the same time when you look around the company and the people we touch, the community that we give back to, the initiatives that we take is extremely fulfilling. We’ve been on this customer obsessed transformation now for twelve months. And the key point that drove that success was actually a top-down buy in. Our top management were the instigators of change and the bottom-up implementation. When all of the team members, we were super motivated. We actually promote a psychologically safe environment to take risks within boundaries. This innovates ideas. It allows us to test, learn, adapt. So something that had to be 100% perfect before it would go to the market, we now iteratively and continuously develop our products, keeping the customer at the heart. If you want to work an environment which promotes innovation and creative ideas so we can give back more value to our customers, this is the place to be. My name is Sheena Saigal. I am a Delivery Manager in the e-Commerce business unit at Coles.

Video 4: Product
Connect every moment - Digital Product careers in the Coles eCommerce team

Selina: The feeling and the energy, it’s just evolving and evolving at a really fun, fast rate. It’s a really exciting time to be part of e-Commerce. My role is to really listen to our customers, understand their wants and needs, and then I bring the right people in the room to deliver a product that satisfies those needs. Because we collaborate so much with so many different areas of the business you, you get to form those connections. There are so many experts in their areas who can just tell you the most amazing, interesting stories. That’s a fun place to work in. It’s important to have a purpose. We are delivering a product that impacts customers directly. Friends, family, people you know, experience and use the products and it’s always great to get their feedback. And, I think you can tangibly see the results and the impact that you’re making. When you hear leaders talk around building the best e-Commerce team in the country, you really believe it. It really feels like it’s happening. It really feels like we’re driving towards that. You know, what do you want to do? Come in and make it happen. My name is Selina and I’m a Product Manager.

Video 5: Engineering
Connect every moment - Engineering careers in the Coles eCommerce team

Max: The one thing that I really like about Coles is the transparency. Everyone gets an opportunity t raise their voice. Before I joined Coles, I was thinking that maybe it is a very traditional retailer and I thought it’s not going to be agile, but actually there is a lot going on here. Coles online, for example, we are talking about like thousands and thousands of requests per second. On top of it, we are building one of the largest applications in Australia. As an engineer, I would like to learn and keep up to date with the latest technology. There are a lot of experts in many different teams that you can get some help and get some knowledge from. Every day you learn new things. Rather than talk about what we are going to do tomorrow, we want to talk about where we want to be? What are we trying to achieve? Where is the value? I feel very proud that every work that we deliver is impacting our customers. My name is Max Paik. I’m Lead Software Engineer at Coles.