Q: I can't remember my password or username

To reset your password, click here and use the 'Forgot password?' option to reset your password. Your username for your Onboarding account is the email address your IAS account activation email has been sent to.

Question 1

What emails should I expect to&#xa0;receive for my onboarding?

Accepted Answer

You will receive two emails as part of this process:

Coles-branded email from no-reply@coles.com.au with the subject “Welcome to Coles!” containing information on next steps and includes a guide informing you that you will receive an email from IAS@notification.sap.com
An email from IAS@notification.sap.com with the unique link to ‘Click here to activate your account’

Sometimes, one or both of these emails go to your spam or junk folder. Please search your inbox for IAS@notifications.sap.com

Question 2

How do I log in and submit my details in the onboarding

Accepted Answer

Log in to the MyHub Onboarding module using the link in your email from IAS@notifications.sap.com to activate your account. Once activated, sign in and complete your Onboarding Data Collection tasks

Question 3

I haven’t received the second email to submit my onboarding details

Accepted Answer

Sometimes these emails may end up in your Spam or Junk mail, so we recommend checking there first.

Please search your inbox for IAS@notifications.sap.com

If you still cannot find this second email after checking your Spam and Junk mail, please email us at colescareers@coles.com.au

Question 4

I can't remember my password or username

Accepted Answer

To reset your password, click here&#xa0;and use the 'Forgot password?' option to reset your password. Your username for your Onboarding account is the email address your IAS account activation email has been sent to.

Question 5

What if my log in link has expired?

Accepted Answer

If you have activated your IAS account and your log in link is showing as expired, use this link and click 'Forgot password' to receive a password reset email.

The password reset link you receive will expire after 2 hours. You will be required to request another password reset link should your current link expire.

Question 6

The original link provided is no longer working. How do I complete my Onboarding?&#xa0;

Accepted Answer

The original link provided is only active for your first log-in. If you need to access to complete your Onboarding, use this link and click 'Forgot password' to receive a password reset email.

The password reset link you receive will expire after 2 hours. You will be required to request another password reset link should your current link expire.

Question 7

I am receiving a browser authentication error

Accepted Answer

It is important to access your link via a fresh browser.

We recommend deleting your browser cache, cookies and accessing in a private browser.

To open a private browser on desktop you can press Ctrl + Shift + n

Question 8

I am receiving a phone number format error

Accepted Answer

Please delete your personal mobile number and your emergency contact mobile number via the 'bin symbol' next to each of these sections.
Ensure your mobile number and your emergency contact mobile number is entered in the correct format such as +61412345678

Question 9

My Onboarding tasks are showing as overdue after I have submitted them

Accepted Answer

Please ensure you have completed both tasks of your Onboarding Data Collection that includes entering your Tax File Number, Superannuation, and personal details.

1. Tax File Number Declaration and Superannuation Details

Click on the link - ‘Click here to open & submit Tax Form’
Click on the link - ‘Click here to open & submit the Superannuation’

Complete each form, then click the green ‘Submit’ button

After submitting, close the tab to return to the previous page.
Select ‘Yes – I have submitted my form’ for both sections and click ‘Save’.

2. Personal Details

Scroll to the bottom of the page, complete all required fields, and click ‘Submit’ to finish.

Question 10

How do I know if my onboarding tasks have been submitted successfully?

Accepted Answer

After completing and clicking ‘Submit’, you will see a pop-up message stating “Success. Thank you for submitting your data.”. This means you have successfully completed your onboarding tasks.

You will also know when you have successfully completed this as the ‘Mandatory information’ tile will disappear from the myhub homepage.

Question 11

Why can't I enter my BSB number?

Accepted Answer

You will need to type your BSB number under the field that states "Type BSB and select Bank Name".&#xa0; Your bank branch will appear as an option to select in the drop-down list.

Question 12

I’m waiting for my Tax File Number (TFN) to arrive, what do I do?

Accepted Answer

If you’re waiting for your TFN, you can still complete your onboarding.On the ‘Tax File Number Declaration and Superannuation Details’ page:

Skip Step 1 by not selecting ‘Click here to open & submit the Tax Form’
In Step 2, select ‘Yes – I have submitted my form’ from the dropdown

This will allow you to proceed without entering your TFN details.

After your start date, you can update your details in the ‘My Team Member File’ section of myhub, under ‘Payroll Information’.

For further information on Tax File Numbers, please refer to the ATO website.

Question 13

I’m waiting for my Tax File Number (TFN) to arrive, what do I do?

Accepted Answer

If you’re waiting for your TFN, you can still complete your onboarding.On the ‘Tax File Number Declaration and Superannuation Details’ page:

Skip Step 1 by not selecting ‘Click here to open & submit the Tax Form’
In Step 2, select ‘Yes – I have submitted my form’ from the dropdown

This will allow you to proceed without entering your TFN details.

After your start date, you can update your details in the ‘My Team Member File’ section of myhub, under ‘Payroll Information’.

For further information on Tax File Numbers, please refer to the ATO website.

Question 14

I cannot select the superannuation fund of my choice and can only select the default option.

Accepted Answer

Your employment conditions are determined by an award, agreement, or contract of employment and may include membership in an industry fund, such as REST or another fund specified in your award or agreement.

The industry fund may be your default fund if you do not select your own registered
superannuation fund. If there is no ‘change’ option in the form, you will need to accept the default option (REST).

Question 15

I have a Self-Managed Super Fund (SMSF) and cannot locate the fund’s name in the drop-down menu in myhub

Accepted Answer

SMSFs will not be listed in the Choice Fund drop-down menu. You will need to click on the hyperlink that&#xa0;states ‘Can’t find your Choice Fund?’ underneath the drop-down menu and upload your SMSF’s ATO Letter&#xa0;of Compliance. Your SMSF will be added to the list and you can make further updates when you&#xa0;commence with us.

Question 16

How do I update my bank details if I have already submitted my forms?

Accepted Answer

You will be able to update your bank details from your first day via our internal platform, mycoles.

Question 17

How do I update my Tax file Number/superannuation details if I have already submitted my forms?

Accepted Answer

If&#xa0;you wish to update these details, you can complete the forms on your first day via our internal platform, mycoles.&#xa0;

Question 18

I would like more information on my first day and what happens next.

Accepted Answer

You can access more information before your first day through the ‘my coles’ tile on the myhub homepage after completing your onboarding tasks.

Once you’ve completed all your myhub onboarding tasks, you’ll receive two emails from donotreply@coles.com.au:

One with instructions on how to log in to mycoles, including your username and employee ID
One with your temporary password

For step-by-step login instructions, see ‘How to log into mycoles’ on this FAQ page.

If you can’t find the information you need in these FAQs, please contact your manager.

Working in a store? If you’re working in a store, your store management team will contact you to arrange your first shift and provide details about your start date and induction.
If you need to contact your store, you can find the store phone number online or on the Coles careers website.

You’ll need to complete and submit all your Onboarding Data Collection tasks, including your tax, superannuation and personal details, before you can access other tiles on the MyHub homepage.

You won’t be able to access tiles relevant to your role, such as Learning Hub and mycoles, until you receive your new mycoles login details.

Your login details will be sent to you within 48 hours after you’ve submitted all your Onboarding Data Collection tasks.

Question 19

Why can't I access all the tiles on the myhub Onboarding page?

Accepted Answer

&#xa0;You’ll need to complete and submit all your Onboarding Data Collection tasks, including your tax, superannuation and personal details, before you can access other tiles on the MyHub&#xa0;homepage. You won’t be able to access tiles relevant to your role, such as&#xa0;Learning Hub&#xa0;and mycoles, until you receive your new mycoles login details. Your login details will be sent to you within 48 hours after you’ve submitted all your Onboarding Data Collection tasks.

Question 20

How do I update my bank details if I have already submitted my forms?

Accepted Answer

You will be able to update your bank details from your first day via our internal platform, mycoles.

Question 21

How do I update my Tax file Number/superannuation details if I have already submitted my forms?

Accepted Answer

If&#xa0;you wish to update these details, you can complete the forms on your first day via our internal platform, mycoles.&#xa0;

Question 22

I would like more information on my first day and what happens next.

Accepted Answer

You can access more information before your first day through the ‘my coles’ tile on the myhub homepage after completing your onboarding tasks.

Once you’ve completed all your myhub onboarding tasks, you’ll receive two emails from donotreply@coles.com.au:

One with instructions on how to log in to mycoles, including your username and employee ID
One with your temporary password

For step-by-step login instructions, see ‘How to log into mycoles’ on this FAQ page.

If you can’t find the information you need in these FAQs, please contact your manager.

Working in a store? If you’re working in a store, your store management team will contact you to arrange your first shift and provide details about your start date and induction.
If you need to contact your store, you can find the store phone number online or on the Coles careers website.

You’ll need to complete and submit all your Onboarding Data Collection tasks, including your tax, superannuation and personal details, before you can access other tiles on the MyHub homepage.

You won’t be able to access tiles relevant to your role, such as Learning Hub and mycoles, until you receive your new mycoles login details.

Your login details will be sent to you within 48 hours after you’ve submitted all your Onboarding Data Collection tasks.

Question 23

Why can't I access all the tiles on the myhub Onboarding page?

Accepted Answer

&#xa0;You’ll need to complete and submit all your Onboarding Data Collection tasks, including your tax, superannuation and personal details, before you can access other tiles on the MyHub&#xa0;homepage. You won’t be able to access tiles relevant to your role, such as&#xa0;Learning Hub&#xa0;and mycoles, until you receive your new mycoles login details. Your login details will be sent to you within 48 hours after you’ve submitted all your Onboarding Data Collection tasks.

Question 24

How do I login into mycoles?

Accepted Answer

You will be able to access mycoles once you have received your mycoles email, which will be sent to you within 48 hours after you have completed your myhub Onboarding tasks, which included submitting Onboarding Data Collection tasks, including 1. Provide Tax and Superannuation Details and 2. Provide Personal Details such as bank, TFN, superannuation, and personal information.

You will receive two mycoles emails from ‘donotreply@coles.com.au’. One email will contain your username and employee ID and the other email will contain your temporary password.

Please check your spam or junk mail if you cannot locate one or both of these emails. If you cannot find your mycoles emails, please contact the mycoles IT helpdesk on 1300 692 653.

Question 25

I can't seem to log in to mycoles?

Accepted Answer

Ensure you are using your new login details and login in via www.mycoles.com.au.

Make sure you clear your cache and browser history and use Chrome, Firefox, Edge, or Safari.

If you cannot find your mycoles emails, please contact the mycoles IT helpdesk on 1300 692 653.

Question 26

I have forgotten my mycoles password, what do I do?

Accepted Answer

If you have forgotten your mycoles password, you can use the ‘Forgot Password’ option on the mycoles login&#xa0;page or contact the mycoles IT helpdesk on 1300 692 653 to reset your password.

Question 27

I have logged in to my mycoles account, but am having issues accessing Learning Hub.

Accepted Answer

Please contact your manager and notify them of the issue you are experiencing. Your manager will need to&#xa0;raise a ticket with the IT Helpdesk on your behalf, it will then be triaged to the relevant team for investigation.

Question 28

Still unable to access, have questions or need assistance?

Accepted Answer

We know that starting a new job can be stressful, if you are unable to reset your password or are not sure what is required for you to complete, please email colescareers@coles.com.au and we’ll be happy to help.

Submit your Onboarding Details

Welcome to Coles

Frequently Asked Questions

Troubleshooting your access

Submitting your Bank Details

Submitting your Tax File
Number (TFN) Details

Submitting your Superannuation (Super) Details

After submitting your details

Assistance with mycoles

Still unable to access myhub Onboarding, have questions or need assistance?

Submit your Onboarding Details

Welcome to Coles

1. 'Welcome to Coles!' email

2. Create your password

3. Log in and submit your details

4. mycoles email

Need to come back later?