Working Requirements
Working Requirements
Generally, you will need to be at least 15 years of age to apply for employment with Coles. For some brands, other minimum age requirements apply. For example, for Coles Services, you will generally need to be at least 16 years of age to apply for employment.
For Liquor and distribution jobs, you will need to be at least 18 years of age. Minimum age requirements differ by state and territory. Refer to the Fair Work Ombudsman website for more information, which can be found by clicking this link: Minimum working age - Fair Work Ombudsmen.
You will be required to provide your date of birth, which will be verified as part of the recruitment process. In some cases, we may need your parent or guardian's written permission to allow you to start working with us. If so, we will let you know during the recruitment process what we need from you in this regard.
Yes, all team members who are employed must have the right to work in Australia. We will request documentation from you to demonstrate your right to work in Australia during the application process and you will need to upload original documents to your profile, which may include:
- Australian or foreign passport or
- Australian birth certificate and photo ID or
- Australian citizenship certificate and photo ID
Pre-employment Checks
Pre-employment Checks
Pre-employment checks help us maintain a safe workplace, protect our customers and team members, confirm eligibility to work, and make sure you meet the requirements of the role you have applied for.
For all roles, you will be required to complete:
For all roles, you will be required to complete:
- Proof of identity and working-rights verification
And depending on the role you’ve applied for, you may also be required to complete:
- A police history check
- A driver’s licence and driving-history check
- A medical assessment
- Drug and Alcohol Testing
- Verification of work history, qualifications, licences or registrations
- Other checks specifically required for the role
You will only need to complete the checks required for your role. The job advertisement or pre-employment check instructions will confirm which checks apply.
Please complete them by the deadline in your invitation. If you need more time, please send an email to colescareers@coles.com.au as soon as possible. Delays or incomplete checks may affect the progress of your application.
You may want to prepare relevant documents, such as proof of identity, evidence of working rights, and any qualifications or licences relevant to the job you’ve applied for and listed in the job advertisement. However, you do not need to provide them until requested.
Please wait until requested before completing any pre-employment checks, including driving record checks and criminal history checks.
- Which checks you need to complete
- How to access the relevant portal or check appointment system
- What documents you need to provide
- The completion deadline
- Where to go for assistance
Please check your inbox and junk or spam folder regularly.
Sharing information about yourself
Sharing information about yourself
When you apply for a role, you have the option to share information about yourself such as your gender, disability, and Aboriginal and/or Torres Strait Islander identity.
If you become a team member, you have further opportunities to share information, such as your cultural identity, languages spoken, gender identity and LGBTQ+ identity. You can update this information at any time through our team member systems.
We collect this information to help us better understand the diversity of our workforce, identify where support may be needed, and develop programs, initiatives and opportunities that support an inclusive workplace.
No. Sharing this information is voluntary.
Choosing not to share will not affect your job application, employment or access to opportunities at Coles.
If you become a team member, you can choose to add, update or remove this information at any time through our team member systems.
Access to this information is restricted to authorised personnel who need it for legitimate business purposes, such as during the recruitment process.
Once you become a team member, some information may be made available to relevant leaders or People & Culture teams where appropriate to support workforce management, inclusion initiatives or team member support.
We take steps to protect any and all information you choose to share. It is stored securely and only accessed by authorised personnel.
The information may be used to understand and report on the diversity of our workforce. It will not be used to assess your suitability for a role.
For more information about how we handle this information, please refer to –
Coles Careers – Candidate Privacy Policy
Once you become a team member, some information may be made available to relevant leaders or People & Culture teams where appropriate to support workforce management, inclusion initiatives or team member support.
Applications
Applications
Please contact us at InclusionRecruitment@coles.com.au.
If you identify as a person with disability and would prefer to speak with someone over the phone, please call Customer Care on 1800 061 562. They’ll take your details and arrange a call back from a member of the Coles Inclusive Recruitment team.
For more information, visit the Accessibility section of our Diversity and Inclusion page.
You can apply for Team Member jobs by visiting our Search and Apply page. Find a role that interests you, select ‘Apply Now’ and follow the steps to submit your application.
Can't find a role that you're looking for? Submit our Team Member Expression of Interest to hear about future opportunities at one of our stores. You’ll be emailed when a role that matches your preferences becomes available, so you can apply.
Can't find a role that you're looking for? Submit our Team Member Expression of Interest to hear about future opportunities at one of our stores. You’ll be emailed when a role that matches your preferences becomes available, so you can apply.
Visit our Search and Apply page to explore current opportunities across Coles Group.
When you find a role that interests you, select ‘Apply Now’ on the job ad and follow the steps to complete and submit your application.
When you find a role that interests you, select ‘Apply Now’ on the job ad and follow the steps to complete and submit your application.
- Your title or salutation
- Your legal name and preferred name
- Your mobile phone number and email
- Your address, including country of residence, state, suburb and postcode
- Your date of birth
- Your work rights in Australia
- Other personal and identity information
- Answers to questions relevant to the job you’re applying for
You’ll also be asked to confirm that you have read and understood the Coles Careers – Candidate Privacy Policy which can be found within the Coles Group Privacy Policy. It explains how we collect, use and manage your personal information as part of the recruitment process..
Use a personal email address that only you use, and make sure you use the same email address every time you apply for a role at Coles.
This helps keep your profile, personal details and applications together.
Using different email addresses may create separate profiles. If you share an email address with another applicant, your profiles may be combined and can’t be separated.
The assessment takes around 10 minutes to complete, and no preparation is needed. We recommend completing it at the same time as your application form, so you can complete your application and assessment in one sitting.
If you don’t finish the assessment, you can return to it using the link in your email, which will remain valid for 48 hours. Please note, the assessment can’t be accessed through the candidate hub, it's only accessible from the link in your email.
Once completed, your assessment will be valid for 6 months, so you won’t need to retake it if you apply for other roles during that time. Your application will then be reviewed against the requirements of the role you’ve applied for.
Learn more about the assessment process in our FAQs here.
If you require any support or adjustments, we’re here to help! Please contact us at InclusionRecruitment@coles.com.au.
After you've applied
After you've applied
You’ll find the login button in the top right-hand side of the page. We'll also contact you whenever there's an update to your application.
Note: If you’ve submitted an Expression of Interest, it may take some time to match you with a suitable job. To maximise your chances, we recommend making your availability and preferences as broad as possible.
Note: To maximise your chances of being matched to a role, we suggest to make your availability and preferences as broad as possible.
Your leader will be notified once this is completed and will then contact you regarding your induction.
If you’d like to follow up with the store, our store phone numbers are available online and through the stores page on coles.com.au.
You can also follow us on LinkedIn and Life at Coles to stay up to date with what’s happening across Coles Group.
Interviews
Interviews
Onsite interviews are held in store with the manager and up to 3 other candidates. Onsite interviews provide candidates with a realistic job preview, ensuring they can make an informed decision about the role and working at Coles.
You will receive confirmation of the outcome of your interview.
Due to the high volume of interviews we conduct, we are unfortunately unable to provide specific feedback for each individual.
You’ll receive an email letting you know the outcome of your interview shortly. At times, we’re working through large volumes of applicants and will get back to you as soon as we can.
Please note the status shown in your profile is accurate and we will always be in touch when there is a change to the status of your application.
You can complete your virtual interview using a smartphone or tablet. Just open a web browser, log into your Coles Careers account, and follow the prompts.
All available interview times are shown in the booking system. If any additional time slots become available, we’ll notify you via email.
The timeslots that are listed in the online interview booking are the only time slots currently available. If any further interview times be released, you will be contacted via email.
After booking into your interview, you will have received a confirmation email. In this email is a link you can use to reschedule your interview.
Please click this link to access and reschedule your interview booking. When rescheduling, you will see the interview time you just declined, and any additional interview times if they are available.
If there are no interview bookings available, that means all interview times are currently fully booked. Should further interview times be released, you will be contacted via email. If there are no additional times that suit, we ask that you instead cancel the interview to notify that you will not be attending.
After booking into your interview, you will have received a confirmation email. In this email is a link you can use to cancel your interview.
Please click this link to access and cancel your interview booking.
Technical issues
Technical issues
- Click "Sign in" at the top right of the page
- Click "Forgot your password"
If you're having any technical issues with the website or your application please ask your question to the chatbot in the bottom right-hand corner of your screen.
If you require further assistance, please email colescareers@coles.com.au.
If you have recently updated your email address on your Coles careers candidate profile, please try logging into the Working Rights portal with your previous email address.
Please watch this short video to ensure you are uploading your document correctly.
Please watch the video here of how to upload your documents into the Working Rights portal correctly.
Still have questions?
Our Coles Careers Chatbot is happy to help. To start a conversation, simply click on the icon in the bottom right corner of your screen.
