Store Team Member

Where you could work

As a Coles Group Store Team Member, you'll have the opportunity to work at one of our main retail brands.

Two Team Members working alongside each other in the Bakery department of a Coles Supermarket

A female and male Liquorland team members using an tablet instore

A day in the life

Learn what being a Coles team member is like.

Nick: Hi, my name is Nick.

Natasha: My name’s Natasha and I am a Customer Service Team Member here at Coles.

Nick: I started out pushing trolleys and then from then I went into service.

Natasha: A typical day would be greeting our staff members, ensuring that everything is organised and getting everything prepared for the day so that we can provide the best customer service.

Nick: The best thing about my job is definitely the community. The feeling of whether it's team members or customers, just chatting, having a bit of banter and just enjoying yourself is really good. I used to work at a store about five years ago, and when I shop there some of my old regulars would still come in and just check in with me see how life's going. Yeah, it's a good feeling.

Natasha: We get to see different customers come through. We talk to different customers each day. We get to share a laugh. If you notice that a customer might not be having the best day, we can really turn that around with just a simple smile or offering an ear to listen to their stories, and we can really see a change when they're leaving the store.

Nick : Proudest moment was working with a certain customer who had trouble with her card. She was struggling to get her card working, stressing out, feeling embarrassed. I just told her to be calm, relax, take your time. She really appreciated that. So, she sent a message up to head office and the CEO recognised me personally with a personalised card.

Nick: A piece of advice for someone joining Coles is just to jump straight in. If you like chatting with customers, talking to people, working in a team environment, this is the job for you. Run with it with your own personality then you'll really shine. Ask a stupid question instead of having a stupid mistake.

Natasha: There's no harm in giving it a go. It's a great company to work for.
My favourite product at Coles is definitely our ready-made salads and our Coles kitchen products.

Nick: Definitely the Coles cookies. I love them!

The recruitment process

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If you can't find a specific job listing in your area, you can submit an Expression of Interest. We'll keep your details and contact you when a position matches your profile.

Submit an Expression of Interest