
CSA (Delivery Driver)
A day in the life

What do I do? I make sure that my deliveries get out to the customers as quickly and efficently as possible.
A typical day for me is i come in in the morning I vehicle check, I get it started ready for the next drivers, Load the groceries, get ready to go out to deliver to the customer.
The best part of my job is working with the team early in the morning, everyone's got each other's back, getting all of the loads ready, there is a little banter between us when it comes to state of origin time.
What surprised me was visiting new areas, new places, it makes me happy being outside and outdoors.
I was leaving one of my drops, saw an elderly gentleman had fallen over, and I jumped out and I help[ed him up and assisted him back in the house and made sure that he was alright.
So my advice, don't be scared, you do get the training, you do get assigned with good drivers, you do get taught all the steps, all you need is to have a driver's license, be over the age of 21 and you're good to go.
It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you’re in-store or delivering to a customers’ door, life in-front or behind the shelves is fast, and it’s fun. Joining Coles Supermarkets means you’ll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just like the local communities we serve. Each day brings a variety of valuable first-hand experiences and with the formal training we give you, you’ll gain skills that set you up for an ongoing career at Coles Group and beyond.
About the role
As a Customer Service Agent (CSA) you will get behind the wheel of our iconic Coles vans and help deliver customer orders to our customers homes. For this role you’ll safely navigate your local neighbourhoods to deliver customers shopping to their homes during the day or night. You’ll also help with picking and packing orders to the highest standard, ready for delivery.
About you and your skills
- A commitment to providing great customer experiences by working with enthusiasm, energy and pace
- An Unrestricted Australian Drivers Licence and a safe driving record (you’ll need to consent to undergo both a police history check and driving history check)
- The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas
- To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!)
- Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 153075
Employment Type: Part time

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"You're a part of something great, you're helping everyday Aussies save on everyday items. You're also a part of a family of employees, your family away from your own."

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If we have no specific jobs advertising in the location you are interested in working , you’ll be able to submit an Expression of Interest, which contains information about you, your job preferences, and your availability. You’ll then be added to our candidate pool, where you’ll be considered for opportunities and contacted when a job you’re matched to becomes available. No more scrolling our Coles Careers website regularly to check for new jobs – we’ll match the right job to you!
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